Can I upgrade my day ticket to a weekend + Residence camping ticket?
Yes, you can. We explain what you have to do below:
1. Buy a weekend + Residence camping ticket
2. Go to: https://customerservice.paylogic.com/hc/en-us or call https://customerservice.paylogic.com/hc/en-us/articles/202198388-Telephone-Contact
3. Keep the order ID of your day ticket and order ID of the weekend + Residence camping ticket on hand.
4. An employee will check the payment and if both have been paid, we will refund the money of the day ticket.
5. Your day ticket will be made invalid and you can now enjoy a full weekend at Rebirth Festival with your weekend + Residence camping ticket.
1. You will be refunded the service costs paid for your day ticket
2. You will be refunded transaction costs paid for your day ticket
3. Your paid €2.95 refund costs per order.
4. A refund needs several days to process, depending on which bank you use, this can take up to five days.
Do you want us to upgrade your weekend + residence camping tickets to a friend spot as a group of friends?
Yes, you can do this. Contact: email@example.com
How can I book accommodation?
Booking accommodation at Rebirth Resort is very easy:
1. Choose the accommodation you would like to rent for the festival weekend. Add everything you want to rent to your shopping cart.
2. Pay in advance via the various payment options and receive a confirmation e-mail with your accommodation ticket.
3. Take your ticket to the Rebirth Residence campsite and start your weekend without a care!
Can I still rent accommodation at the festival or the Rebirth Residence campsite?
No, this is only possible in advance online.
Do I need a separate festival ticket and/or camping ticket?
Yes, everyone booking accommodation must have a weekend + Residence camping ticket.
PLEASE NOTE! The ticket(s) for the festival and/or the Rebirth Residence campsite are not included in the booking price for accommodation!
Can I book accommodation for one person?
Can several types of accommodation be placed in one order?
Yes, that’s possible! In addition, we work with a ‘pick your place’ system. So if you want to stand next to each other, you will get the option of booking your own spot four weeks before the festival (so not when booking) on the floor plan. You can then choose to book your accommodation next to each other.
Why did I not receive a confirmation e-mail?
As soon as your order has been completed and the payment has been made, you will receive a confirmation e-mail within 24 hours which includes your accommodation ticket. Also check your unwanted e-mail/spam. If you have not yet received an e-mail, drop us a line at firstname.lastname@example.org
Is the price per accommodation for the whole duration of the festival?
Yes, all prices mentioned on our booking page are for the whole duration of the festival.
So from Friday 12 April at 2 pm to Monday 15 April 2019 at noon.
Do I have to put up and break down my accommodation myself?
No, putting up and breaking down the accommodation is included in the price. All prices include VAT.
Can I take my pet to the Rebirth Residence campsite?
No, this is not allowed.
Can my friends drop in?
Yes, no problem! If your friend(s) also have a weekend + Residence campsite ticket. As the Resort is part of the normal campsite, it is freely accessible for everyone with a campsite ticket.
Can I take my own tent and put it in between the accommodation at the Resort?
No, this is not allowed as the Resort is traced out and built up in advance. It is therefore not possible to put up your tent in between the others.
Can I have my accommodation moved to a different spot at the campsite?
No, this isn’t possible.
Where at the campsite is the accommodation?
Your accommodation is set up at the Rebirth Residence campsite of the festival, but at a ‘premium’ location.
The accommodation is central with regard to the showers, WCs and the festival site.
Upon arrival, you can check in at the reception of the Rebirth Resort. Our hosts will welcome you and take you to your accommodation. During the check in we will look together with you whether everything is according to your wishes.
Where can I park my car?
Visitors of Rebirth Residence can park their car directly next to the campsite for 15 euro. You take your stuff out of the car and walk right up to the campsite!
TIP: You can buy your parking ticket in advance at a 10% discount on the ticketshop
Can I call someone if I can’t find the Resort?
Of course! A week before the start of the festival we will send you an information e-mail with the contact information of the Resort staff on the spot.
What are the check in times?
You can check in at the following times:
-Friday from 2 pm to 11 pm
-Saturday from 9 am to 10 pm
-Sunday from 9 am to 5 pm
-Monday everyone must leave the campsite before noon.
Should I take a printed version of my accommodation ticket with me?
It can be a printed version or show it on your smartphone. The accommodation ticket is scanned at the reception of the Resort.
Where should I go upon arrival?
A few days before your trip to the Rebirth Residence campsite you will receive a separate e-mail with extra information about your accommodation. You can check in at the reception of the Rebirth Resort upon arrival.
Our hosts will welcome you and take you to your accommodation. During the check in we will look together with you whether everything is according to your wishes.
When do I have to check out?
Check out times:
-Friday from 2 pm to 11 pm
-Saturday from 9 am to 10 pm
-Sunday from 9 am to midnight
-Monday by noon
If you want to check out outside these times, make an appointment with the reception of the Rebirth Resort.
How can I get back my lost items?
Send a message via chat or send an e-mail to email@example.com to ask whether we have found your lost items . We are not liable for losing your personal belongings.